Frequently asked questions

Questions, answered.

Can't find what you're looking for? Reach us at support@bowandarrowmusic.com.

Getting started

What is Bow & Arrow Music?+

A workspace for church production and creative teams — scheduling, gear, songs, stage plans, and team development in one place — alongside a personal space for songwriters and producers working on their own craft.

Do I need a whole church to sign up, or can I start on my own?+

You can start with a personal account today — no church required. If your church joins later, your personal work stays yours; you just choose whether to keep paying for it yourself or let the church cover it.

Who is this built for?+

Church production and worship teams, independent songwriters and producers, and event organizers running a gathering or conference.

Is there a free trial?+

Yes. Every church plan starts with a 14-day trial, no card required.

Pricing & billing

Is pricing per person?+

No. Church plans are one monthly price for your active team size — add as many teams as you need, with no per-seat add-ons.

What happens as our team grows?+

When your active team reaches the next band, we make the change clear in your workspace and billing email before it takes effect. Nothing about your data or setup changes.

How are events priced?+

Events pay one fee for the whole event season, based on expected attendees — not a per-ticket cut.

What if I need a refund?+

Email support@bowandarrowmusic.com. Refunds are reviewed individually, not issued automatically.

Accounts & security

Can I sign in with Google?+

Yes — Google sign-in is available on both the sign-in and sign-up pages.

Is two-factor authentication available?+

Yes. You can enable an authenticator app (TOTP) from your profile's Security tab at any time — recommended for anyone with admin access.

What happens to my account if my church starts using Bow & Arrow too?+

Your login stays the same. You'll simply have both a personal space and a church workspace, and can switch between them.

Data & privacy

Where is my data stored?+

On EU infrastructure, behind row-level security scoped to your own workspace — nobody in another church or personal account can see your data.

Can I delete my account and data?+

Yes — email support@bowandarrowmusic.com and we'll take care of it. Self-service deletion isn't available yet.

Do you use tracking or analytics cookies?+

Only with your consent, given through the cookie banner on your first visit. You can change your choice at any time.

Support

How do I get help?+

If you're signed in, use the Help Centre — it comes with your workspace and current page attached automatically. Otherwise, email support@bowandarrowmusic.com.

How do I suggest a feature or report a bug?+

The Help Centre, once you're signed in, has a dedicated "Suggest a feature" option — we read every one.

Still have questions?

We're happy to help before you sign up, not just after.

Email support